When I was at Intuit, there was a mantra, “It isn’t how fast you go, it is who you bring with you along the way.” While I agree with the last half of that statement, that the who is very important, you also need to go quickly. Very often the downfall of big companies is that they don’t move quickly enough. Yes, you have a large user base you might upset, but then again, you have a large user base you might upset. People’s needs are always changing, the way they use the product is changing, and the world around them is changing. To quote my redneck uncle, “You don’t want a rotary telephone in an iphone world.” Every day your customer is becoming more savvy, and if your product’s don’t keep up with their pace, they will leave you behind.